Refund policy
Refund Policy
Every A Cozy Mess print and t-shirt is made to order just for you, so we can't accept returns or exchanges for change of mind, a different size or color, or buyer's remorse. But if something isn't right with your order, we'll make it right.
What we cover
- Misprinted, damaged, or defective items
- Wrong item received (different design, size, or color than you ordered)
- Packages lost in transit
Claim windows
- Misprinted / damaged / defective / wrong item: contact us within 30 days of delivery.
- Lost packages: contact us no later than 30 days after the estimated delivery date.
How to make a claim
- Email us at hi@acozymess.com with your order number and a photo of the problem (for damaged, misprinted, or wrong items).
- We'll review it and reply with next steps.
- If we need the item back, we'll email you a prepaid return shipping label. You never pay return shipping on an approved claim. Please don't send items back without contacting us first. Packages returned without a request can't be accepted.
Resolution
Once your claim is approved, we'll send you a free replacement of the same item or a full refund to your original payment method, whichever you prefer. Refunds are issued automatically to your original payment method; your bank or card issuer may take a few extra days to post it.
Address problems and unclaimed packages
- Wrong or incomplete address: if the carrier can't deliver because the address provided was incorrect or insufficient, the package is returned to us. Once you confirm the correct address, we'll reship it, and you'll be responsible for the reshipping cost.
- Unclaimed packages: packages that go unclaimed are returned to us, and you'll be responsible for the cost of reshipping.
- Marked "delivered" but not received: please check any notes left by the carrier, your mailbox, neighbors, and household members, then contact us and we'll help.
Questions
Email us any time at hi@acozymess.com.